>> Compounding & Extrusion, Materials Handling.

Remote service for compounders and extruders and for materials handling

With the ServiceBox Coperion offers an integrated system for online monitoring and failure recording in extruders and compounders. Coperion ensures trouble-free compounding with stable product quality.

Maintenance, failure analysis and troubleshooting take place via a classic link or a Virtual Private Network (VPN) – also for all materials handling systems. This service is offered as a 24/7 hotline in connection with a service contract.

Your advantages
Use of the existing data network infrastructure for extensive, successful online remote diagnosis
Reliable data backup function
Automatic online failure message to Coperion and quick support by our team of experts
Integration and monitoring of a number of plants and components by standardized interfaces and very simple integration of condition monitoring modules
Active start-up support by Coperion
Observance of defined response times to effectively reduce the downtime of your plant
Simple transmission of software updates
Online adaptation of the control parameters
Reduction of expensive on-site assignments
Optional services
Efficient ticket management with delegation of the troubleshooting either to Coperion experts or your own employees
Active alarm system, triggered for example by emergency stop function with immediate notification of defined contacts
Service schedule with automatic check-control function (calendar or operating hour-controlled)
Preventive failure detection to eliminate production shut
24/7 hotline in connection with service contract

Emergency Hotline

Europe / Asia
+49 (0) 711 897 2121

NAFTA
+1 (0) 888 267 3746

Service for Compounding & Extrusion

Phone: +49 (0) 711 897 3239
Fax: +49 (0) 711 897 3999
eMail

Service for Materials Handling

Carsten Packeiser
Phone: +49 (0) 751 408 619
Fax: +49 (0) 751 408 99619
eMail

ServiceBox from Coperion
Coperion ServiceBox
Significant reduction in the reporting time and improvement of the reporting quality by the Coperion ServiceBox.