SERVICE TECHNICIANS / ENGINEERS WANTED!

Your tasks:

• Perform rotary valve & divertor valve revisions & other SMH service work at CBX.
• Provide CBX SMH customers with excellent service on site.
• Inspection, repair & revision of rotary valves & divertor valves at CBX
• Rotary valve & divertor valve service at customer sites
• Reporting of service jobs
   

Required Education and professional expertise

• Secondary education (mechanical / electro-mechanical)
• >5 years of experience as technician / service engineer / …
• Experience with rotary valves / divertor valves / pneumatic transport systems
• Experience with common MS software products
• Fluent in Dutch and English (written and spoken)
• Knowledge of German would be an asset
   

Required Skills,  Competencies & Prerequisites

• Ability to work in a team
• Pro-active
• Problem-solving ability
• Eager to learn
• Willingness to assume responsibility
• Willingness to travel, up to 50%, mainly within BeNeLux (sometimes UK/ France/Germany)
• Understanding and implementing HOM, HI Core Values

Niel, Belgium >> Apply here!

Your tasks:

• Conduct on-site service for Coperion components (extruder, screen pack changer, hydraulic system, feeding system), this comprises maintenance, installation, start-up, commissioning, trouble-shooting and training.
• Supervise and execute mechanical installation and commissioning of Coperion extruder systems.
• Ensure that the installation quality is consistent with the project requirements.
• Follow-up projects until completion and issue technical service reports as proper project-related documentation.
• Participate the Global Large Projects by Assistance to German site manager and co-ordination of daily performances with contractors

Education:

Graduated from College or above, majored in Mechanical Engineering

Experience: 

Strong mechanical background on installation, maintenance and repair of rotating equipment.
At least 3 years working experience, in the petrochemical sector is prefer.

Experience with gearbox repairing and on site project management is an advantage.

Critical knowledge and Skills:

• Ability to independently analyze problems on site. Customer solutions shall be proposed and carried out in close communication with the Service departments both in Nanjing and Germany.
• Strong communication skills, result-oriented and with team-spirit, initiative working attitude and high motivation.
  Willingness to travel frequently up to 60% on yearly basis
• Have good English language skills; both in speaking and writing are mandatory.
• Having certain knowledge for extruder system and understanding of PI&D drawings.
• Can use the Office software (MS Word, Excel)

Nanjing, China >> Apply here

Work You’ll Do:

• Represent Coperion K-Tron in the capacity of Service Representative providing assistance and advice to customers and/or assigned personnel, including identifying opportunities to cross or upsell equipment improvements Provide feedback on information received in the field on Coperion K-Tron equipment and others.
• Install, troubleshoot, overhaul, maintain, adjust, and/or modify Coperion K-Tron equipment as required to meet the customers’ process needs.
• Assist customers to start-up newly installed equipment and train customer personnel as needed.  Participation in classroom type training may be required.
• Must be responsible, dependable, plus safety-minded and work in accordance with all Coperion K-Tron policies and standards as well as adhere to all customer safety, drug, and alcohol control regulations and procedures.
• Must be willing to work flexible hours (holidays, weekends) and travel extensively in accordance with field service travel regulations while managing individual travel and expense budget based on Company guidelines; must have a driver's license with clean driving record and valid passport.
• When not on travel assignment, provide on-call assistance to customers via various channels (phone, email, video call, etc.), assist with service report preparation and distribution, create field information packages for self, team, or the Company, and/or other related tasks.
• Keep accurate records by providing highly detailed reports and submitting them to appropriate partners in a timely manner.
• Other duties as assigned.
• Expected travel = 90%

Team:

The Field Service Engineering team consists of Field Service Engineers working together with the Coperion K-Tron Parts and Service team to Shape What Matters For Tomorrow™ by partnering with customers to deliver material feeding solutions for a wide range of applications. 

Basic Qualifications:

• High School Diploma
• 1+ year(s) experience with mechanical and electrical systems maintenance and troubleshooting of technical equipment.
• The ability to understand data manipulation and analysis.
• The ability to read and interpret documents such as engineering reports, drawings, office procedures, and instruction manuals is required.
• The ability to use standard tools, power tools, schematics, test equipment, and blueprints.
• The ability to write clear, concise routine correspondence as well as comprehensive documents.
• Knowledge of word processing (Word), spreadsheets (Excel), PowerPoint.
• Must have valid passport, driver’s license, and clean driving record.

#LI-CT1

#LI-ONSITE

Sewell, USA >> Apply now

Position Summary: 

Coperion is looking for a Site Supervisor Senior Technician to join our Field Service Team in Ferrara/ Italy. As Site Supervisor Senior Technician, you will be responsible for visiting the customers in the field to managing the process of installation and commissioning / testing new systems and machines/ supervising sub-contractors and staff /training customers / managing claims on site. In addition, you will carry out after-sales service operations (inspection, maintenance, calibration, etc.) at customers' premises. When not traveling, the Site Supervisor Senior Technician will perform various service tasks including, but not limited to: completing post-visit documentation including trip reports and expense reports, promoting jobs case-review with Engineering local team to prevent future troubleshooting.

Work You’ll Do:

• Gather all the technical information and documentation needed to manage site activities and in relation to the complexity of the activities to be carried out
• Plan and coordinates all site requirements (resources, materials, equipment, utilities, etc.), taking part in periodic collective planning and coordination meetings with the customer. Manages all planning change requests and additional requests with the client.
• Check the quality of the work carried out by subcontractors
• Verifie the completeness of the installation by taking responsibility for the subsequent testing and acceptance phase
• Participate in the I/O check phase or, if already performed by the customer, performs the no-load functional test of all equipment.
• Check the sequences in relation to the functional description. If software changes are necessary, interfaces with the software engineer to make the changes, informing the automation manager in advance.
• Fill out the work acceptance form and submits it to the customer for signature. In the event of a punch list, coordinates the necessary actions with the site manager and the project manager
• Document the hours worked on site work carried out on site by means of periodic reports , submits them to the client for signature/approval and sends them to the PROJECT MANAGERS and the FIELD SERVICE MANAGER

Basic Qualifications:

• High School diploma in technical disciplines (mechanical or mechatronics technician)
• Some years of professional experience in a similar position and same or similar business area
• Work experience of on-site construction, installation and commissioning works as well as of calculations, tenders, suppliers’ contracts, etc.
• Good knowledge in MS Office and MS project
• Skills in negotiation and stress management
• Fluent skills in English and Italian
• Willingness to travel worldwide

Preferred Qualifications:

• In addition to Italian and English, nice to have knowledge of a third language
• Experience working in a safety-driven environment (Health & Safety’s training certifications such as SCC certificate are appreciated)
• Good standing, excellent communication and interpersonal skills

Ferrara, Italy >> Apply now

At our site in Niederlenz, we are looking for a new member of staff.

Senior Field Service Engineer SCK

Tasks

• Onsite service management of mid to large size Projects worldwide
  Planning, preparing, and performing service calls in EMEA
• Commissioning new equipment, repairs, and troubleshooting at customer sites within the entire territory
  Provide Learning lessons to engineering and sales, sharing on site experience
• Conduct Technical Trainings for our customers
• Manage individual travel and expense based on Coperion K-Tron guidelines
• Telephone Support during office hours
• 24H Hot-Line
• Problem solving skills
• Proactively selling SCK products.
• Offers, Follow-Up
  Support Spare Part and Sales in the EMEA
• Other Tasks according to the agreement
• Ensure the success from the SCK business
• Further tasks as defined by Supervisor
• Travel in a daily basis from days to weeks around the world, including on weekends and during non-standard office-hours

Responsibility

• Monitoring critical Projects Intervention. Get in close Contact with the Engineers and the Customer. Coaching Function.
• Monitoring the Field Service Business, doing Adjustments and Improvements
• Adjusting and modifying Coperion K-Tron equipment as required to meet the customer's process needs
• Support our service database scheduling and dispatching software called Innosoft
• Keep in contact with all Coperion K-Tron Offices
• Additional responsibilities as defined/assigned by supervisor
• Handling and coordinating warranty claims and deficiency notes
• Reporting and collecting information during and after Projects to avoid repeating failures

>> Apply now