>> We develop a tailor-made solution for every special task.

The extended service contract

We add individual services, tailor-made for your needs, to the “Service Contract” in the scope of an “Extended Service Contract”.

These include warranty extensions, troubleshooting packages or regular training in the latest Coperion technologies for example. We provide you with lease equipment, install gearbox monitoring systems or ensure your spare parts supply with customized spare parts packages.

Benefits of the service contract with additional modules

Process and warranty extension for new machines
Warranty extensionCost control and planning predictability
Special assignment of Coperion experts in an emergencyShort down times through prompt service visits
Agreed upon terms and travel costs
Training and workshops on topics such as mechanics, process technology, electrical systems, applicationsIndividual training of your personnel in operating with machines and systems
Extension of the process know-how and thus optimization of product throughput rates
Increased safety due to minimization of operating errors
Response times
Guaranteed response time to solve problemsShorter downtimes and lower breakdown costs
Higher machine availability
Service Hotline
Guaranteed access to Coperion experts around the clock and troubleshooting via phone / InternetFast, competent support from our experts
Spare parts packages
Preparation of individual spare parts packagesGuaranteed, individual spare parts supply and defined inventory costs
Monitoring of inventoryMinimized downtimes and plannable maintenance costs
Emergency parts
Supply of up-to-date and standardized components by Coperion those at riskFast availability to avoid long delivery times and downtimes
Service during scheduled downtime
Checking of plant in preparation for scheduled shut-downCoperion takes complete responsibility for the entire shut-down
Preparation and execution of the work defined in the maintenance scheduleTransfer of the administrative costs from the customer to Coperion
Management and supervision of all deliveries during the scheduled downtimesCoordination of the necessary suppliers through Coperion
Support with start-up (commissioning, function test etc.), plant supervision until archiving the product qualityPlannable shutdown times and therefore shorter downtimes and lower costs
Preparation and support of necessary acceptance tests and documentation of the work carried out
Monitoring of gearbox condition by vibration analysis
Assessment and evaluation of the test resultsEarly detection of possible breakdown risks
Formulating suggested solutions in case of deviationsLess risk of breakdown leads to shorter breakdown times and lower breakdown costs
Regular plant evaluation by remote enquiry (error memory, alarm messages, execution of maintenance etc.)Reduced downtimes due to plannable service assignments
Other customized service packages such as plant audit, modernization and special tools

Service for Compounding & Extrusion

Phone: +49 (0) 711 897 3239
Fax: +49 (0) 711 897 3999

Service for Materials Handling

Carsten Packeiser
Phone: +49 (0) 751 408 619
Fax: +49 (0) 751 408 99619