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Remote Service Contract

The Service management solution for cost-effective production.

Remote services by our service technicians increase the availability of your extruders, compounders, bulk materials plants and components. Faults are analyzed online quickly and the causes are evaluated by our service experts and solved depending on the fault analysis in the best case.

To ensure optimal remote supply, the customer system is equipped with a service box. The use of remote services is based on a remote service contract. Access to the system is via a secure Internet connection (VPN) and can be switched on or off by an employee of the customer at any time.

We document use cause and troubleshooting procedures in a detailed remote protocol for each ticket and archive this in the machine and plant history.

Advantages of our Remote Service Contract

Services

Avantages

Startup Assistance

 

Active startup assistance by connectable Coperion experts worldwide.

Increased availability and speed up the ramp-up curve

Troubleshooting

 

Remote Support by highly skilled experts

Significantly lower cost of remote troubleshooting compared to a technical service on site after the expiration of the warranty period

Adherence to defined response times in order to keep downtime to a minimum

Planning of fault repairs

Use of existing data network infrastructure for extensive online remote diagnosis

Sustainable troubleshooting

 

Cause Solution and not only symptoms processing

Optional accessibility for the maintenance team of the customer

Usage of the data by customer maintenance team

Data Security

 

Reliable data backup function

History is saved and tickets will be archived up to 2 years

Easy transfer of software updates

The system software can always be kept up to date

Online adaptation of the control parameters

Customer / Plant-specific modifications can be implemented in a short time

Cost Advantage

 Reduced hourly rates are possible

Individual service module configuration with the following main modules:

 

 • Basic remote support

- Coperion ServiceBox (leasing scheme)
- Security updates for ServiceBox included

 • Plus Remote Support

- Coperion ServiceBox (leasing scheme)
- 10 remote hours per year
- Annual visit from a local Coperion service technician as per terms of contract
- Security updates for ServiceBox included

 

Our levels of service offerings