Remote Service Contract

Remote services by our service technicians increase the availability of your extruders, compounders, bulk materials plants and components. Faults are analyzed online quickly and the causes are evaluated by our service experts and solved depending on the fault analysis in the best case.

To ensure optimal remote supply, the customer system is equipped with a service box. The use of remote services is based on a remote service contract. Access to the system is via a secure Internet connection (VPN) and can be switched on or off by an employee of the customer at any time.

We document use cause and troubleshooting procedures in a detailed remote protocol for each ticket and archive this in the machine and plant history.

Advantages of our Remote Service Contract

Services	Avantages
Startup Assistance
Active startup assistance by connectable Coperion experts worldwide.	Increased availability and speed up the ramp-up curve
Troubleshooting
Remote Support by highly skilled experts	Significantly lower cost of remote troubleshooting compared to a technical service on site after the expiration of the warranty period
Adherence to defined response times in order to keep downtime to a minimum	Planning of fault repairs
Use of existing data network infrastructure for extensive online remote diagnosis	Sustainable troubleshooting
	Cause Solution and not only symptoms processing
Optional accessibility for the maintenance team of the customer	Usage of the data by customer maintenance team
Data Security
Reliable data backup function	History is saved and tickets will be archived up to 2 years
Easy transfer of software updates	The system software can always be kept up to date
Online adaptation of the control parameters	Customer / Plant-specific modifications can be implemented in a short time
Cost Advantage	Reduced hourly rates are possible
Individual service module configuration with the following main modules:
• Basic remote support	- Coperion ServiceBox (leasing scheme) - Security updates for ServiceBox included
• Plus Remote Support	- Coperion ServiceBox (leasing scheme) - 10 remote hours per year - Annual visit from a local Coperion service technician as per terms of contract - Security updates for ServiceBox included